Area Manager Housing

Sanctuary Group; Stoke-on-Trent; On-site; GBP 40,000 - GBP 43,000; Full time

Job summary

A leading housing association is seeking an Area Manager in Stoke-on-Trent to oversee a team managing over 2500 properties. The role involves leading key housing functions, ensuring compliance, and providing high-quality customer service. Ideal candidates will have an Institute of Housing qualification or comparable experience, proven management skills, and a strong understanding of housing regulations. A full driving license is essential for this position, which offers a salary of £40,334 - £42,457 per year with additional employee benefits.

Benefits

25 days annual leave (rising to 30 days)

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Staff Networks for inclusion support

Qualifications

• Institute of Housing qualification or comparable experience is essential.
• Proven experience of delivering high quality tenancy services.
• Previous experience of managing staff in a similar role.
• Working knowledge of relevant regulations and good practice.
• Excellent communication and customer care skills.
• Basic knowledge of housing management software.
• Working knowledge of Microsoft packages including Word, Excel, Outlook and Teams.
• Travel is required, therefore a full valid driving licence is essential.

Responsibilities

• Provide oversight and advice to direct reports.
• Perform line management tasks, ensuring coverage for housing management functions.
• Review stakeholder communications including MP and Councilor contact.
• Assist in resolving customer concerns and potential risk issues.
• Liaise with other teams and business areas.
• Manage compliance tasks and legal notices from external agencies.
• Contact customers to resolve concerns and queries.
• Manage complaint resolution.

Skills

Institute of Housing qualification or comparable experience

Experience of delivering high quality tenancy services

Managing staff in a similar role

Knowledge of relevant regulations and good practice

Excellent communication and customer care skills

Knowledge of housing management software

Working knowledge of Microsoft packages

Full valid driving licence

Job description

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Stoke-on-Trent, Staffordshire, GB, ST6 3PR

Department: Housing Services

Operation: Sanctuary Housing

Closing Date: 18/02/2026

Requisition: 227264

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Area Manager – Housing

Stoke-on-Trent based, covering Stoke, Stafford, Burton, High Peak and East Cheshire £40,334 - £42,457 per year 37.5 hours per week

We have an opportunity for an Area Manager within Housing to join our Housing Operations team in the North Region managing over 2500 properties with a Team of 6 Housing Officers. The team provides a housing management function across general needs and homeownership accommodation.

The role is responsible for Housing Officers, working across the surrounding region. The Area Manager will be responsible for leading and driving the key functions of the housing team which include Antisocial Behaviour management, health & safety, compliance and tenancy management. They will lead in providing outstanding customer service and clear communication to residents and external stakeholders.

Key responsibilities

• Day to day contact with direct reports as required - providing oversight and advice
• Line management tasks, performance/ productivity, approvals ensuring we have sufficient service to cover housing management functions
• Reviewing stakeholder communication including MP and Councilor contact
• Assisting in resolving customer concerns and potential risk issues, i.e. repairs and any H&S issues associated
• Liaising with other teams and business areas, Income, Lettings, Case Management Team, Property Services and CSC
• Management and oversight of compliance tasks as well as formal/ legal notices received from external agencies
• Contacting customers try to and resolve concerns and queries, hopefully deflecting complaints with a suitable resolution
• Complaint management

Skills and experience

• Institute of Housing qualification or comparable experience is essential
• Proven experience of delivering high quality tenancy services
• Previous experience of managing staff in a similar roleli>
• Working knowledge of relevant regulations and good practice
• Excellent communication and customer care skills
• Basic knowledge of housing management software
• Working knowledge of Microsoft packages including Word, Excel, Outlook and Teams
• Travel is a requirement of the role, therefore a full valid driving licence is essential with access to a vehicle insured for business purposes

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £40,334 (rising to £42,457 after 12 months, subject to satisfactory performance)

Contact

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.>

Inclusion

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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