Housing Management Coordinator

Homes24; Tees Valley; Hybrid; GBP 26,000; Full time

Job summary

A housing agency based in Darlington is looking for a Housing Management Coordinator to support customers with tenancy issues and maintain safe living conditions. This permanent, full-time role offers a salary of £25,838, with benefits including generous leave, professional development, and health cash plan. The ideal candidate will have experience in housing management, a proactive attitude, and will work in a hybrid setup, balancing between office and home. A valid driving license is essential, along with organizational skills.

Benefits

34 days leave including bank holidays

Paid time off for volunteering

Matching Pension contributions

Health cash plan benefits

Career development opportunities

Qualifications

• Experience managing a housing management caseload.
• Knowledge of collecting rents and taking formal tenancy action.
• Ability to support colleagues and guide their work.

Responsibilities

• Support customers by ensuring properties are safe and well-maintained.
• Assist customers with housing benefit claims.
• Prepare rooms for new customers and ensure compliance with health and safety.

Skills

Experience in managing housing management caseload

Know-how of re-letting rooms

Confident collaboration

Proactive and well-organised

Job description

Overview

Housing Management Coordinator
Salary £25,838 per annum and great benefits including Health Cash Plan
Permanent, full time (37.5 hpw), Monday to Friday, hybrid working
Darlington
We can’t offer a CoS for this role
Home, a place where you belong
This is a great opportunity for a Housing Management Coordinator to join our team here in Darlington STEP. As our Housing and Property Guru, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do

• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Help our customers (Mental Health and/or complex needs) with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Experience in managing a housing management caseload and overseeing landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• A lead role within the team, offering guidance and support to your colleagues
• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Monday to Friday 9am-5pm
• Based at our supported properties in Darlington you’ll spend your time travelling around the properties in Darlington. Hybrid working between home and supported services.
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups
• To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Enhanced DBS check done and we pay for that.

Find out more

Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail]