Service Advisor: Build Trusted Customer Relationships & Upsell

Vertu Motors plc; Redditch; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer in Redditch invites applications for the Service Advisor position. This role is crucial in managing customer relationships and ensuring high customer satisfaction throughout the service process. Ideal candidates will possess strong customer service skills and experience in a fast-paced environment. The position offers a £30,000 basic salary along with various employee benefits including 25 days holiday and pension options. Don't miss the opportunity to enhance your career with us.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to communicate effectively with customers.
• Skills to upsell products and manage customer expectations.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Ensure outstanding customer satisfaction levels.
• Keep customers updated on service or repair progress.

Skills

Customer focus

Relationship maintenance

Communication skills

Ability to work in a fast-paced environment

Job description

A leading motor retailer in Redditch invites applications for the Service Advisor position. This role is crucial in managing customer relationships and ensuring high customer satisfaction throughout the service process. Ideal candidates will possess strong customer service skills and experience in a fast-paced environment. The position offers a £30,000 basic salary along with various employee benefits including 25 days holiday and pension options. Don't miss the opportunity to enhance your career with us.