Service Advisor | Elevate Customer Experience & Growth

Vertu Motors plc; Taunton; On-site; GBP 35,000 - GBP 40,000; Full time

Job summary

A leading motor retailer is seeking a Service Advisor to join their well-established team in Taunton, UK. The role focuses on delivering exceptional customer experiences and building strong relationships. Key responsibilities include managing customer expectations during vehicle service, identifying upsell opportunities, and ensuring customer satisfaction. The position offers a competitive salary up to £35,000 with OTE around £39,800, alongside excellent career development and benefits including 25 days holiday and pension plan.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension plan

Enhanced maternity and paternity benefits

Qualifications

• Previous customer-facing service experience is essential.
• Ideally prior experience as a Service Advisor.
• Genuine customer focus and strong communication skills.

Responsibilities

• Set clear expectations and keep customers informed.
• Identify opportunities to upsell additional products and services.
• Follow up to ensure complete customer satisfaction.

Skills

Customer-facing service experience

Strong communication skills

Ability to thrive in a fast-paced environment

Job description

A leading motor retailer is seeking a Service Advisor to join their well-established team in Taunton, UK. The role focuses on delivering exceptional customer experiences and building strong relationships. Key responsibilities include managing customer expectations during vehicle service, identifying upsell opportunities, and ensuring customer satisfaction. The position offers a competitive salary up to £35,000 with OTE around £39,800, alongside excellent career development and benefits including 25 days holiday and pension plan.