Service Advisor: Build Trust & Drive Customer Care

Vertu Motors plc; Nottingham; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading motor retailer in Nottingham is seeking a Service Advisor to enhance customer satisfaction by managing relationships between customers and the workshop. Responsibilities include setting expectations, upselling products, and ensuring follow-up after services. Ideal candidates will have customer service experience and strong communication skills, with ongoing training and career progression offered. Benefits include 25 days vacation, discounts, and a pension scheme.

Benefits

25 days holiday

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer facing service experience is essential.
• Strong communication and relationship maintenance skills are crucial.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Set customer expectations and maintain communication throughout the service.
• Upsell additional products and follow up with customers post-service.

Skills

Customer focus

Relationship maintenance

Communication skills

Ability to work in a fast-paced environment

Job description

A leading motor retailer in Nottingham is seeking a Service Advisor to enhance customer satisfaction by managing relationships between customers and the workshop. Responsibilities include setting expectations, upselling products, and ensuring follow-up after services. Ideal candidates will have customer service experience and strong communication skills, with ongoing training and career progression offered. Benefits include 25 days vacation, discounts, and a pension scheme.