Service Advisor

Vertu Motors plc; Redditch; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer in Redditch invites applications for the Service Advisor position. This role is crucial in managing customer relationships and ensuring high customer satisfaction throughout the service process. Ideal candidates will possess strong customer service skills and experience in a fast-paced environment. The position offers a £30,000 basic salary along with various employee benefits including 25 days holiday and pension options. Don't miss the opportunity to enhance your career with us.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to communicate effectively with customers.
• Skills to upsell products and manage customer expectations.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Ensure outstanding customer satisfaction levels.
• Keep customers updated on service or repair progress.

Skills

Customer focus

Relationship maintenance

Communication skills

Ability to work in a fast-paced environment

Job description

Overview

Vertu Ford Redditch – Here at Vertu Ford Redditch, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £30,000 basic salary plus company benefits.

Responsibilities

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Benefits

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Application

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.