Night Operations & Guest Experience Leader

Edyn; Cambridge; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hospitality company is looking for a Night Manager at their Cambridge location to ensure smooth operations during night shifts. The role involves managing guest relations, addressing complaints, and leading the night team. Ideal candidates should have strong skill sets in crisis management, leadership, and effective communication to enhance guest experience. They offer competitive compensation, bonuses, and excellent benefits tailored to meet individual needs.

Benefits

Competitive salary

Bonus scheme

Holiday options

Wellbeing benefits

Free nights in properties

Pension scheme

Qualifications

• Exceptional guest service skills with a strong focus on satisfaction.
• Experience in hospitality management or related field preferred.
• Strong leadership abilities and decision-making skills.

Responsibilities

• Ensure smooth hotel operations during night shifts.
• Manage guest relations and handle complaints effectively.
• Maintain communication with engineering and housekeeping teams.

Skills

Crisis management

Guest relations

Leadership

Communication

Problem-solving

Job description

A leading hospitality company is looking for a Night Manager at their Cambridge location to ensure smooth operations during night shifts. The role involves managing guest relations, addressing complaints, and leading the night team. Ideal candidates should have strong skill sets in crisis management, leadership, and effective communication to enhance guest experience. They offer competitive compensation, bonuses, and excellent benefits tailored to meet individual needs.