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Night Operations Lead - Guest Experience

Lockeliving

Cambridge

On-site

GBP 30,000 - GBP 40,000

Full time

Today
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Job summary

A leading hospitality brand in Cambridge is seeking a Night Manager to oversee operations during night shifts. This role requires managing emergencies, ensuring guest satisfaction, and leading the Night House Host team. The ideal candidate will possess strong communication and crisis management skills, along with a passion for customer service. In return, we offer a competitive salary, bonus scheme, wellness benefits, and opportunities for travel and development.

Benefits

Competitive salary
Bonus scheme
Employee wellbeing benefits
Free hotel nights
Excellent travel opportunities
Pension plan

Qualifications

  • Experience in a hospitality role, especially night shifts.
  • Strong interpersonal skills and a passion for providing excellent service.

Responsibilities

  • Ensure smooth operation of hotel during night hours.
  • Manage emergency situations and guest complaints effectively.
  • Communicate with various hotel departments for seamless service.

Skills

Crisis management
Customer service
Team leadership
Communication
Fire safety knowledge
Job description
A leading hospitality brand in Cambridge is seeking a Night Manager to oversee operations during night shifts. This role requires managing emergencies, ensuring guest satisfaction, and leading the Night House Host team. The ideal candidate will possess strong communication and crisis management skills, along with a passion for customer service. In return, we offer a competitive salary, bonus scheme, wellness benefits, and opportunities for travel and development.
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