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Night Ops Leader - Guest Experience & Development

Dalata Hotel Group

Greater London

On-site

GBP 25,000 - GBP 35,000

Full time

Today
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Job summary

A leading hospitality group in Greater London is seeking an Assistant Night Manager to enhance night operations and ensure excellent guest service. This role requires 2-3 years in a similar position and knowledge of the hotel business. Responsibilities include maintaining high guest relations standards, overseeing front office duties, and ensuring safety compliance. The position offers opportunities for career growth and various employee benefits aimed at supporting development.

Benefits

Free employee meals
50% Off F&B in all properties
60 employee rate on rooms
30% off for Friends & Family
Extra annual leave
Employee Assistance Programme
Cycle to Work Scheme
Development Opportunities
Staff Appreciation Initiatives

Qualifications

  • 2-3 years in a similar night or reception role.
  • Excellent knowledge of the hotel business.
  • Previous hospitality experience is essential.

Responsibilities

  • Assist in ensuring smooth hotel operations during night shifts.
  • Support guest relations by addressing inquiries.
  • Maintain health and safety standards at night.

Skills

Customer service
People leadership
Organizational skills
Problem-solving

Tools

Opera
Brilliant electronic front office system
Job description
A leading hospitality group in Greater London is seeking an Assistant Night Manager to enhance night operations and ensure excellent guest service. This role requires 2-3 years in a similar position and knowledge of the hotel business. Responsibilities include maintaining high guest relations standards, overseeing front office duties, and ensuring safety compliance. The position offers opportunities for career growth and various employee benefits aimed at supporting development.
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