Bodyshop Advisor / Estimator

BMW; Hailsham; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading automotive company in Hailsham is looking for a Bodyshop Administrator to ensure seamless communication between customers and the repair team. Responsibilities include managing repair workflows, coordinating with insurance companies, handling customer queries, and reviewing estimates. Ideal candidates should possess excellent communication and organizational skills, along with prior customer service experience. This role offers a competitive salary and various employee benefits including annual leave, health support, and training opportunities.

Benefits

33 days annual leave

Retail discounts

Car purchase discounts

Pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

Volunteer day

Company share purchase plan

Referral rewards

Training and development opportunities

Life assurance

Flexible working options

Qualifications

• Previous experience in customer service or administration within automotive or similar industry.
• Must hold a valid UK driving licence.
• Ability to work to deadlines and targets in a fast-paced environment.

Responsibilities

• Plan and monitor the workflow of body repair staff to ensure efficiency.
• Coordinate with insurance companies and adjusters to settle claims quickly.
• Review and validate repair estimates, providing technical advice.
• Order and manage parts and supplies for repairs.
• Handle customer queries and complaints professionally.

Skills

Excellent communication skills

Strong organisational abilities

Multi-tasking

Problem-solving

Customer service experience

Job description

Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Technical Salary Competitive Number of Vacancies 1

Your role

As a Bodyshop Administrator, you’ll be the key link between customers, insurance companies, and our repair team, ensuring smooth operations and exceptional service throughout the repair process.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you’ll do day to day

• Plan and monitor the workflow of body repair staff to ensure efficiency
• Coordinate with insurance companies and adjusters to settle claims quickly and fairly
• Review and validate repair estimates, providing technical advice where needed
• Order and manage parts and supplies required for repairs
• Handle customer queries and complaints professionally, ensuring satisfaction
• Promote additional services and maintain strong relationships to encourage repeat business Maintain accurate customer records and keep customers informed throughout the repair process
• Invoicing retail and insurance repairs
• Updating Bodyshop management system

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

Excellent communication skills with customers and colleagues

Strong organisational and multi-tasking abilities

Ability to work to deadlines and targets in a fast-paced environment

Previous experience in customer service or administration within automotive or similar industry

Skilled at problem-solving and handling queries professionally

Must hold a valid UK driving licence

Rewards

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.