Service Advisor

Mesh-AI Limited; Crewe; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive retailer in Crewe is seeking a dedicated Service Advisor to join their Aftersales Team. The ideal candidate has experience in the automotive industry and excellent communication skills to provide first-class customer service. Responsibilities include booking services, advising customers, and managing appointment scheduling. The role offers a competitive salary of £29,000 plus bonuses, along with a comprehensive benefits package designed to support your career and wellbeing.

Benefits

Competitive salary

Generous annual leave

Enhanced family leave

Discounted technology purchases

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Exclusive retail discounts

Qualifications

• Previous experience in a similar role is preferable.
• Strong passion for delivering excellent customer service.
• Ability to explain technical information clearly.

Responsibilities

• Booking appointments for MOTs and services.
• Advising customers on warranty and additional parts.
• Managing a high volume of customer interactions.
• Maintaining accurate customer records.

Skills

Excellent communication skills

Ability to build rapport

Experience in the automotive industry

Knowledge of dealer systems

Tools

Kerridge

ADP

Job description

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Crewe BMW/MINI

42 Hours. Monday-Friday 8am to 5.30pm

Salary: £29,000 per annum plus bonus up to £6,000

Lookers Crewe BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team and our friendly Service Manager, Matt.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Crewe BMW is the place to be.

As a Service Advisor at BMW, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager.

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

You must have heaps of energy, a warmpersonalityand a real passion for delivering afirst classcustomer experienceeach and everytime. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical informationin a way that is clearand concise.Previousexperience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will bea great teamplayer but be able toalsowork independentlyusing your own initiative. We want to hear from you if you have worked in a similar role within the automotive industryandhave a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us. Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.