Motorrad Service Advisor

BMW; Stevenage; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive retailer in Stevenage is seeking a Motorrad Service Advisor. In this role, you will ensure excellent customer care, act as a liaison between customers and the workshop, and provide advice on services. Applicants need not have prior experience but should possess strong organizational skills and a customer service background. The company offers a comprehensive benefits package and training to support career growth.

Benefits

Enhanced Holiday Entitlement – 33 days incl. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Willingness to learn and progress with training provided.
• Strong customer service background beneficial in a busy environment.
• Excellent organizational and administrative skills required.

Responsibilities

• Provide outstanding customer care and assist customers in the workshop.
• Consult on vehicle servicing and keep customers updated.
• Liaise with technicians about vehicle statuses.

Skills

Organizational skills

Customer service

Attention to detail

Tools

Kerridge

Job description

Sytner Stevenage is looking for a Motorrad Service Advisor.

Your role

We are looking to recruit an ambitious and successful individual to join our BMW Motorrad Aftersales team at Sytner Stevenage as we prepare to launch the exciting world of Motorrad BMW Bikes in Hertfordshire.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you\'ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Don\'t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Rewards

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Company

If you\u2019re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.