Service Advisor

BMW; Newcastle upon Tyne; On-site; GBP 29,000 - GBP 34,000; Full time

Job summary

A UK automotive retailer in Newcastle upon Tyne is hiring a Service Advisor to enhance customer experiences and technical inquiries. The role involves customer service, vehicle bookings, advising on repairs, and maintaining positive customer interactions. Candidates should be motivated, IT literate, and have strong interpersonal skills. The position offers a competitive salary alongside benefits like 30 days of holiday, training opportunities, and other perks.

Benefits

30 days holiday including Bank Holidays

Extra day off for birthday

Cycle to work scheme

Free flu jabs

Life cover

Internal and manufacturer training

Tool insurance

Qualifications

• Motivated with a proactive approach to customer service.
• Enjoys influencing the success of the Service department.
• Well presented and possesses excellent interpersonal skills.

Responsibilities

• Dealing with customers professionally to maintain a positive impression.
• Advising on technical queries and issues.
• Booking vehicles for work and informing customers about progress.
• Selling customer repairs and finalizing invoices.

Skills

Customer service orientation

Interpersonal skills

Organisational skills

IT literacy

Tools

Kerridge

Job description

Lloyd Newcastle is looking for a Service Advisor.

Your role

Salary: £29,000 with OTE of £34,000.

Hours: 40 hours per week.

Responsibilities

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

Your profile

An ideal Service Advisor will hold the following skills and experiences:

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Rewards

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.
• Tool insurance.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.