Trainee Service Advisor

BMW; Metropolitan Borough of Solihull; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading automotive retailer in the UK is seeking a Trainee Service Advisor to manage customer bookings and ensure outstanding service. You will be the vital link between customers and the workshop, supporting Service Advisors and providing clear information throughout the vehicle service process. Ideal candidates have strong organisational skills and a customer-focused approach. Full training is provided, making this an excellent opportunity for those looking to grow in the automotive sector.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Strong organisational and administrative skills.
• Excellent attention to detail.
• Customer-focused approach.

Responsibilities

• Manage inbound and outbound booking calls.
• Schedule customer bookings and provide clear information.
• Support Service Advisors and keep customers informed.

Skills

Organisational skills

Attention to detail

Customer service

Tools

Kerridge

Job description

Sytner Solihull is looking for a Trainee Service Advisor.

Your role

A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey.

Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services.

This is a fast-paced role where customer care always comes first. You\'ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service.

Your profile

We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI.

Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service—particularly in a busy or call-handling environment—would be beneficial. Experience with Kerridge would be an advantage but is not essential.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Company

If you\u2019re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.