Customer Experience & Admin Specialist

Networkplus; Dukinfield; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading service provider in Dukinfield seeks a Customer Administrator to manage customer and client inquiries via telephone, web, and email. This role emphasizes achieving high customer satisfaction while efficiently managing operational requirements. Ideal candidates should have a background in customer service and be IT literate. A competitive salary and full benefits package will be offered. Join a diverse and inclusive work environment, where all backgrounds are welcomed.

Benefits

Full benefits package

Equal Opportunity Employer

Armed Forces-friendly company

Qualifications

• Experience in the Utilities sector is desired but not essential.
• Able to work in an organized manner to meet deadlines.

Responsibilities

• Ensure the highest level of customer service for internal and external customers.
• Manage the resolution of customer complaints within timescales.
• Maintain and update customer and client information databases.

Skills

Customer service background

IT and system literate

Organizational skills

Job description

A leading service provider in Dukinfield seeks a Customer Administrator to manage customer and client inquiries via telephone, web, and email. This role emphasizes achieving high customer satisfaction while efficiently managing operational requirements. Ideal candidates should have a background in customer service and be IT literate. A competitive salary and full benefits package will be offered. Join a diverse and inclusive work environment, where all backgrounds are welcomed.