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Customer Success & Support Specialist

Stericycle

Manchester

On-site

GBP 24,000 - GBP 30,000

Full time

Today
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Job summary

A leading compliance solutions provider in Manchester is looking for a Customer Service Representative to manage incoming customer queries and provide administrative support. The ideal candidate will demonstrate excellent communication skills and have the ability to work independently in a fast-paced environment. Responsibilities include maintaining customer relationships, resolving inquiries, and updating records in the CRM system. The position offers a range of benefits, including a contributory pension scheme and development opportunities.

Benefits

Contributory Pension Scheme
Life Insurance
Cycle to Work Scheme
Access to SteriCares, our employee support fund
Stericycle University
Annual performance related pay review
Referral Scheme

Qualifications

  • Ability to work in a fast-paced service environment.
  • Strong problem solving skills with attention to detail.
  • Excellent verbal and written communication skills.

Responsibilities

  • Provide excellent customer service for all inbound queries.
  • Build rapport with customers and provide accurate information.
  • Accurately record notes for customer interactions in the CRM.

Skills

Customer service
Problem solving
Communication skills
Attention to detail
Commercial awareness

Education

High School or equivalent

Tools

Microsoft Office
Job description
A leading compliance solutions provider in Manchester is looking for a Customer Service Representative to manage incoming customer queries and provide administrative support. The ideal candidate will demonstrate excellent communication skills and have the ability to work independently in a fast-paced environment. Responsibilities include maintaining customer relationships, resolving inquiries, and updating records in the CRM system. The position offers a range of benefits, including a contributory pension scheme and development opportunities.
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