Customer Service Administrator — Delivery & Order Support

Rapid Access LLC; Nuneaton; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A growing manufacturing company in Nuneaton seeks a Customer Service Administrator to ensure effective communication with customers regarding delivery inquiries. You will handle tasks such as processing orders, managing returns, and maintaining clear communication about delivery statuses. The ideal candidate should have excellent customer service skills, be tech-savvy, and possess at least a year of relevant experience. This role offers numerous benefits, including bonuses and paid lunches while fostering career development.

Benefits

Increased pay after probation

Monthly bonus scheme

Paid lunch fortnightly

Unique birthday bonus

Employee Assistance Programme

25 days annual leave

Annual health assessments

Company pension

Participation in work events

Christmas shutdown

Qualifications

• Minimum of one year of experience in administration and customer service.
• Proficiency in using a PC as part of your duties.

Responsibilities

• Communicate promptly and clearly with customers on delivery statuses.
• Assist customers with rescheduling and processing returns.
• Proactively inform customers of delays and offer solutions.
• Answer calls and emails professionally.
• Raise quotations and process orders via in-house system.
• Scan, file, and email proof of deliveries.
• Support management as needed.

Skills

Excellent telephone manner

Strong customer service skills

Ability to work independently

Tech savvy

Job description

A growing manufacturing company in Nuneaton seeks a Customer Service Administrator to ensure effective communication with customers regarding delivery inquiries. You will handle tasks such as processing orders, managing returns, and maintaining clear communication about delivery statuses. The ideal candidate should have excellent customer service skills, be tech-savvy, and possess at least a year of relevant experience. This role offers numerous benefits, including bonuses and paid lunches while fostering career development.