Inbound Customer Support Specialist (Financial Services)

AJ Bell plc; Manchester; Hybrid; GBP 27,000; Full time

Job summary

A leading investment platform company in Manchester is seeking dedicated customer service professionals to join their telephone support team. The role involves answering customer queries and providing excellent service in a fast-paced environment. Ideal candidates should demonstrate strong communication skills and have some customer service experience. The position offers a salary starting at £27,100 and includes various benefits like a health cash plan, flexible working, and opportunities for career development.

Benefits

Starting salary £27,100

25 days holiday, increasing to 31 days

Pension scheme with matched contributions

Discretionary bonus scheme

Health Cash Plan

Free on-site gym

Enhanced parental leave

Personal development programmes

Qualifications

• Ability to demonstrate excellent customer service skills.
• Experience in a call/contact centre role is desirable but not essential.
• Previous financial services exposure is desirable but not essential.

Responsibilities

• Answer questions and resolve queries from customers.
• Take inbound calls and respond to incoming emails.
• Work in line with service level agreements and compliance policies.

Skills

Excellent customer service skills

Polite and professional telephone manner

Strong communication skills (written and verbal)

Competence with Microsoft Word, Excel, and Outlook

Ability to work under pressure

Patience and empathy

Job description

A leading investment platform company in Manchester is seeking dedicated customer service professionals to join their telephone support team. The role involves answering customer queries and providing excellent service in a fast-paced environment. Ideal candidates should demonstrate strong communication skills and have some customer service experience. The position offers a salary starting at £27,100 and includes various benefits like a health cash plan, flexible working, and opportunities for career development.