Customer Success & Billing Specialist

Stericycle; Manchester; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading compliance solutions provider in Manchester seeks a customer service representative to be the first contact for customer inquiries. Responsibilities include providing excellent service, resolving complex queries, and building strong relationships with customers. The ideal candidate will possess strong communication and problem-solving skills, and will thrive in a fast-paced environment. Experience in customer service is essential, and a High School education is required. Attractive benefits include a contributory pension scheme and performance-related pay reviews.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to employee support fund

Online library of self-development & learning

Annual performance related pay review

Referral Scheme

Qualifications

• Ability to work in a fast-paced service environment.
• Able to work independently and as part of a team.
• Demonstrate commercial awareness.

Responsibilities

• Provide excellent customer service ensuring needs are met.
• Build rapport and provide accurate information to customers.
• Manage complex customer inquiries and complaints.

Skills

Excellent verbal and written communication skills

Strong problem solving skills

Competent in all Microsoft packages

Education

High School

Job description

A leading compliance solutions provider in Manchester seeks a customer service representative to be the first contact for customer inquiries. Responsibilities include providing excellent service, resolving complex queries, and building strong relationships with customers. The ideal candidate will possess strong communication and problem-solving skills, and will thrive in a fast-paced environment. Experience in customer service is essential, and a High School education is required. Attractive benefits include a contributory pension scheme and performance-related pay reviews.