Customer Administrator

Networkplus; Dukinfield; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading service provider in Dukinfield seeks a Customer Administrator to manage customer and client inquiries via telephone, web, and email. This role emphasizes achieving high customer satisfaction while efficiently managing operational requirements. Ideal candidates should have a background in customer service and be IT literate. A competitive salary and full benefits package will be offered. Join a diverse and inclusive work environment, where all backgrounds are welcomed.

Benefits

Full benefits package

Equal Opportunity Employer

Armed Forces-friendly company

Qualifications

• Experience in the Utilities sector is desired but not essential.
• Able to work in an organized manner to meet deadlines.

Responsibilities

• Ensure the highest level of customer service for internal and external customers.
• Manage the resolution of customer complaints within timescales.
• Maintain and update customer and client information databases.

Skills

Customer service background

IT and system literate

Organizational skills

Job description

Customer Administrator

Department: ENW

Employment Type: Full Time

Location: Dukinfield

Reporting To: Natalie Clayton

Description

As a Customer Service Administrator, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Experience and Qualifications

• Experience of working within the Utilities sector is desired but not essential
• Ideally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.