Customer Experience Specialist — Support & Solutions

PA 2 Assist Ltd.; Wolverhampton; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A customer support company in Wolverhampton is looking for a dedicated professional to join their team. The role involves assisting customers through phone and email with product inquiries and order support. Candidates should demonstrate strong customer service skills, effective communication, and problem-solving abilities. The company emphasizes a friendly and helpful service ethos, with ongoing feedback and support available for team members.

Qualifications

• Experience in customer service roles is preferred.
• Proficient in handling customer inquiries via phone and email.
• Ability to navigate ambiguous situations effectively.

Responsibilities

• Deliver friendly and helpful service to customers.
• Assist customers with product inquiries and order support.
• Follow standard operating procedures and company policies.
• Engage in continuous improvement activities.

Skills

Customer Service Skills

Problem-Solving

Communication

Active Listening

Job description

A customer support company in Wolverhampton is looking for a dedicated professional to join their team. The role involves assisting customers through phone and email with product inquiries and order support. Candidates should demonstrate strong customer service skills, effective communication, and problem-solving abilities. The company emphasizes a friendly and helpful service ethos, with ongoing feedback and support available for team members.