Customer Service Specialist - Global Orders & Compliance

AMETEK, Inc.; Dronfield; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A global technology company is looking for a Customer Service Representative in Dronfield. This role involves maintaining customer satisfaction, managing order processes, and collaborating with teams to ensure efficiency. Ideal candidates should have experience in customer service, excellent communication skills, and proficiency in Microsoft Office. The position requires problem-solving abilities and effective relationship management. This role offers an opportunity to contribute to continuous improvement in the organization, ensuring customers' needs are met effectively.

Qualifications

• Experience in Customer Service environment.
• Strong communicator capable of influencing and asserting.
• Excellent computer skills, especially Microsoft Office.
• Understanding of sales and operations.

Responsibilities

• Serve as a contact for all subsidiary customers during order placement.
• Handle Inward Processing Relief and export license submissions.
• Collaborate with UK team members for continuity in service.
• Review and ensure compliance with contracts.
• Manage data entry into internal systems and databases.
• Achieve total customer satisfaction from order to delivery.

Skills

Attention to detail

Multitasking

Communication skills

Problem solving

Relationship building

Tools

SAP

Microsoft Office (Word, Excel)

Job description

A global technology company is looking for a Customer Service Representative in Dronfield. This role involves maintaining customer satisfaction, managing order processes, and collaborating with teams to ensure efficiency. Ideal candidates should have experience in customer service, excellent communication skills, and proficiency in Microsoft Office. The position requires problem-solving abilities and effective relationship management. This role offers an opportunity to contribute to continuous improvement in the organization, ensuring customers' needs are met effectively.