Night Manager - Guest Experience Leader (24/7)

Lighthouse Hotel Management; City of Edinburgh; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A hotel management company is seeking a Night Manager for Courtyard by Marriott Edinburgh West. In this pivotal role, you will lead the night team, ensuring guest satisfaction and smooth front desk operations. Your exceptional communication skills and organizational abilities will help create memorable experiences for guests. Ideal candidates should possess strong multitasking capabilities and a friendly demeanor. This position offers competitive salary and career development opportunities within a vibrant, inclusive workplace.

Benefits

Competitive salary

24/7 access to online GP

Employee discounts on hotel stays and dining

Extensive training programs

Employee recognition programs

Uniform and Meals provided on duty

Death in Service benefit

Qualifications

• Desirable previous experience in a similar role.
• Ability to provide exceptional guest service.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Lead and inspire the Night Auditor team for front desk operations.
• Greet guests and anticipate their needs for exceptional experiences.
• Provide ongoing training to Night Auditors.
• Manage guest inquiries and complaints efficiently.
• Collaborate with daytime reception for seamless operations.

Skills

Excellent communication skills in English

Strong organizational skills

Proficient computer skills

Multitasking in fast-paced environment

Friendly and approachable demeanor

Tools

Hotel management systems

Job description

A hotel management company is seeking a Night Manager for Courtyard by Marriott Edinburgh West. In this pivotal role, you will lead the night team, ensuring guest satisfaction and smooth front desk operations. Your exceptional communication skills and organizational abilities will help create memorable experiences for guests. Ideal candidates should possess strong multitasking capabilities and a friendly demeanor. This position offers competitive salary and career development opportunities within a vibrant, inclusive workplace.