Duty Manager: Operations & Guest Experience Lead

Signature Group; City of Edinburgh; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A well-known hospitality group is seeking a Duty Manager to oversee daily operations while leading and supporting staff in Edinburgh. The successful candidate will manage customer service effectively and ensure compliance with health and safety standards. Ideal applicants must have strong leadership and communication skills, with a commitment to excellent customer service. The position offers benefits such as staff discounts and an Employee Assistance Program to support work-life balance.

Benefits

Staff discount ranging from 25% to 50% on F&B

Employee Assistance Programme

Extra annual leave days gathered through service

Qualifications

• Strong ability to lead and motivate a team, ensuring high performance.
• Effective verbal and written communication with staff and customers.
• Ability to make quick, informed decisions to resolve issues efficiently.
• Strong focus on providing outstanding customer service.

Responsibilities

• Manage the day-to-day operations of the business during shifts.
• Supervise and support staff to maintain service standards.
• Handle customer queries and complaints effectively.
• Ensure compliance with health, safety, and hygiene standards.
• Maintain accurate records of operations and staff attendance.

Skills

Leadership & Team Management

Excellent Communication Skills

Problem-Solving & Decision-Making

Customer Service Excellence

Health & Safety Knowledge

Job description

A well-known hospitality group is seeking a Duty Manager to oversee daily operations while leading and supporting staff in Edinburgh. The successful candidate will manage customer service effectively and ensure compliance with health and safety standards. Ideal applicants must have strong leadership and communication skills, with a commitment to excellent customer service. The position offers benefits such as staff discounts and an Employee Assistance Program to support work-life balance.