Trainee Service Advisor

BMW; High Wycombe; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Sytner High Wycombe is looking for aBMW Trainee Service Advisor.

Your role

A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information, and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey.

Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have, and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services.

This is a fast-paced role where customer care always comes first. You’ll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.
Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service.

Your profile

We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from BMW/MINI.

Ideally, you will have strong organisational and administrative skills, excellent attention to detail, and a customer-focused approach. A background in customer service—particularly in a busy or call-handling environment—would be beneficial. Experience with Kerridge would be an advantage but is not essential.

Rewards

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

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