Product Genius — Transform Car Customer Experience

BMW; Kirkcaldy; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading automotive retailer in Kirkcaldy is seeking a Customer Service Executive, known as a Product Genius. This role focuses on enhancing the customer experience and requires confident communication skills and a full UK driving license. You will work collaboratively within a team and assist with the sales process from enquiry to delivery. The position offers comprehensive training and opportunities for progression into car sales, along with attractive benefits including a 33-day holiday allowance and healthcare access.

Benefits

33 days’ holiday allowance

Healthcare access

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Full UK driving licence is required.
• Willingness to progress within the role to car sales.
• Eager to learn and contribute to customer experiences.

Responsibilities

• Prepare showroom and cars for the day.
• Support sales department and enhance customer experience.
• Organize and accompany customers on test drives.
• Learn about vehicles to assist customers.

Skills

Confident communication

Positive attitude

Team player

Initiative

Job description

A leading automotive retailer in Kirkcaldy is seeking a Customer Service Executive, known as a Product Genius. This role focuses on enhancing the customer experience and requires confident communication skills and a full UK driving license. You will work collaboratively within a team and assist with the sales process from enquiry to delivery. The position offers comprehensive training and opportunities for progression into car sales, along with attractive benefits including a 33-day holiday allowance and healthcare access.