Product Genius: Elevate Customer Experience

Arnold Clark Group; Northwich; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive retailer in Northwich is seeking a Customer Service Executive who acts as a Product Genius in the showroom. This role revolves around providing an outstanding customer experience by assisting customers with their vehicle choices and ensuring a smooth sales process. You will prepare the showroom, support the sales team, and organize test drives, all while developing your communication skills. We're looking for confident communicators with a passion for customer service and a desire to progress into car sales.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7 via Simplyhealth

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Confident communicator with a positive attitude that achieves great results.
• Willingness to go the extra mile for customers.
• Possession of a full UK driving licence.
• Ability to work independently and within a team.
• Eager to progress within the role to car sales.

Responsibilities

• Prepare the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Learn about products to help customers find the perfect fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communication

Teamwork

Positive attitude

Initiative

Willingness to learn

Job description

A leading automotive retailer in Northwich is seeking a Customer Service Executive who acts as a Product Genius in the showroom. This role revolves around providing an outstanding customer experience by assisting customers with their vehicle choices and ensuring a smooth sales process. You will prepare the showroom, support the sales team, and organize test drives, all while developing your communication skills. We're looking for confident communicators with a passion for customer service and a desire to progress into car sales.