Product Genius - Elevate Customer Experience & Growth

Arnold Clark Group; Stirling; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

An automotive retail leader in Stirling is seeking Customer Service Executives known as Product Geniuses. In this role, you’ll provide excellent customer experiences and assist customers in selecting vehicles. Key duties include preparing the showroom, supporting sales, and accompanying customers on test drives. The ideal candidate is a confident communicator with a full UK driving licence who is eager for career progression into car sales. This position offers comprehensive training and development opportunities.

Benefits

33 days holiday allowance

Generous retail discounts

Private healthcare

24/7 GP access

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Qualifications

• Must have excellent communication skills to engage with customers effectively.
• Willingness to go the extra mile for customer satisfaction.
• Ability to work independently and as part of a team.

Responsibilities

• Prepare the showroom and cars for customers daily.
• Support the Sales department for exceptional customer experiences.
• Organize and accompany customers on test drives.
• Learn about vehicles to help customers choose wisely.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Team player

Eager to progress

Education

Full UK driving licence

Job description

An automotive retail leader in Stirling is seeking Customer Service Executives known as Product Geniuses. In this role, you’ll provide excellent customer experiences and assist customers in selecting vehicles. Key duties include preparing the showroom, supporting sales, and accompanying customers on test drives. The ideal candidate is a confident communicator with a full UK driving licence who is eager for career progression into car sales. This position offers comprehensive training and development opportunities.