Product Genius: Elevate Customer Experience in Cars

Arnold Clark Group; City of Edinburgh; On-site; GBP 22,000 - GBP 26,000; Full time

Job summary

A leading automotive company in Edinburgh is seeking a Customer Service Executive, known as a Product Genius, to create an outstanding customer experience in their branch. You will assist customers in selecting vehicles and enhance the overall journey from enquiry to delivery. Ideal candidates will have strong communication skills and a passion for customer service, along with a full UK driving licence. This role offers training and clear opportunities for progression into car sales.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Must have a full UK driving licence.
• Eager to progress within the role to car sales.
• Confident communication skills are essential.

Responsibilities

• Prepare the showroom and cars for the day.
• Assist with showroom presentation and advertising.
• Support the Sales department and enhance customer experience.
• Organize and accompany customers on test drives.
• Learn about vehicles to assist customers.

Skills

Confident communicator

Willingness to go the extra mile

Happy to work independently and in a team

Desire for career progression

Job description

A leading automotive company in Edinburgh is seeking a Customer Service Executive, known as a Product Genius, to create an outstanding customer experience in their branch. You will assist customers in selecting vehicles and enhance the overall journey from enquiry to delivery. Ideal candidates will have strong communication skills and a passion for customer service, along with a full UK driving licence. This role offers training and clear opportunities for progression into car sales.