Product Genius: Elevate Customer Experience in Auto

Arnold Clark Group; Dumfries; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading automotive retailer in Dumfries is looking for Customer Service Executives to enhance the customer experience in their BMW/MINI branch. In this role, you will be known as a Product Genius, assisting customers throughout the sales journey. Ideal candidates will be confident communicators, eager to learn, and looking for career progression into car sales. The position offers generous benefits, including 33 days holiday, private healthcare, and opportunities for progression.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

24/7 GP access

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Confident communicator who understands that a positive attitude gets great results.
• Willingness to go the extra mile is required.
• A full UK driving licence is essential.
• Ability to work both independently and as part of a team.
• Eager to progress within this role to car sales.

Responsibilities

• Prepare the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Learn about products to help customers find the perfect fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Willingness to go the extra mile

Team player

Full UK driving licence

Job description

A leading automotive retailer in Dumfries is looking for Customer Service Executives to enhance the customer experience in their BMW/MINI branch. In this role, you will be known as a Product Genius, assisting customers throughout the sales journey. Ideal candidates will be confident communicators, eager to learn, and looking for career progression into car sales. The position offers generous benefits, including 33 days holiday, private healthcare, and opportunities for progression.