German-Speaking CSM: Enterprise Growth & Success

Pure Storage, Inc.; Staines-upon-Thames; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading data storage company is looking for a Customer Success Manager who will serve as the primary post-sales advocate for customers, ensuring they maximize the value of their experience. The role requires business proficiency in English and German, with demonstrated experience in customer-facing roles. Responsibilities include managing customer relationships, driving service delivery, and facilitating communication between customers and internal teams. This position is based in Staines, England, and may involve some travel.

Benefits

Flexible time off

Wellness resources

Company-sponsored team events

Qualifications

• Demonstrated experience in a customer-facing role.
• Deep understanding of enterprise data centre environments.
• Ability to manage technical relationships effectively.

Responsibilities

• Serve as the trusted advisor for assigned customers.
• Own and drive the post-sales service delivery relationship.
• Act as the customer's primary advocate between teams.
• Define key metrics for success and establish processes.
• Travel to visit customers as needed.

Skills

Business proficiency in English and German

Customer relationship management

Technical communication

Project management

Job description

A leading data storage company is looking for a Customer Success Manager who will serve as the primary post-sales advocate for customers, ensuring they maximize the value of their experience. The role requires business proficiency in English and German, with demonstrated experience in customer-facing roles. Responsibilities include managing customer relationships, driving service delivery, and facilitating communication between customers and internal teams. This position is based in Staines, England, and may involve some travel.