German-Speaking Customer Success Associate

Monotype; Greater London; Hybrid; GBP 45,000 - GBP 65,000; Full time

Job summary

A leading design technology company is seeking a Customer Success Associate in London. You will lead onboarding for enterprise accounts and ensure customers achieve maximum value from our SaaS platform. Fluency in English and German is required. The role involves relationship management, troubleshooting, and analyzing customer data. We offer hybrid work arrangements, comprehensive medical insurance, competitive compensation, and opportunities for development and advancement in a global work environment.

Benefits

Hybrid work arrangements

Comprehensive medical insurance

Competitive compensation with bonuses

Professional onboarding program

Development and advancement opportunities

Qualifications

• 3–5 years of experience in Customer Success or related roles in a SaaS environment.
• Proven ability to manage customer relationships and drive adoption.
• Excellent organizational and time-management skills.

Responsibilities

• Lead onboarding and platform configuration for enterprise accounts.
• Conduct live onboarding sessions and training calls.
• Analyze customer usage patterns to identify adoption gaps.

Skills

Customer relationship management

Fluent in English

Fluent in German

Problem-solving

Communication skills

Tools

CRM systems

Automation tools

Job description

A leading design technology company is seeking a Customer Success Associate in London. You will lead onboarding for enterprise accounts and ensure customers achieve maximum value from our SaaS platform. Fluency in English and German is required. The role involves relationship management, troubleshooting, and analyzing customer data. We offer hybrid work arrangements, comprehensive medical insurance, competitive compensation, and opportunities for development and advancement in a global work environment.