German-Speaking Senior Enterprise CSM (UK/Germany)

Remote Company; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading cyber resilience platform is seeking a Senior Enterprise Customer Success Manager to enhance relationships with clients. This role involves onboarding customers, strategic alignment, and ensuring customers achieve their business objectives. Applicants should have strong experience in Customer Success within a SaaS environment, preferably in Cybersecurity, along with exceptional communication and project management skills. This remote position includes 30 days annual leave and flexible working hours.

Benefits

30 days annual leave

Enhanced parental leave

Career development opportunities

Share options and sales incentives

Flexible working arrangements

Sociable team events

Qualifications

• Experience in Cybersecurity or Cyber Risk Management is strongly preferred.
• Experience in implementing customer solutions and client management.
• Ability to maintain a high-valued outcome-based relationship.

Responsibilities

• Ensure effective onboarding of customers.
• Create and execute a communications plan for customer engagement.
• Collaborate with product and customer support teams.

Skills

Proven years experience in senior Customer Success

Exceptional planning skills

Fluent German

Job description

A leading cyber resilience platform is seeking a Senior Enterprise Customer Success Manager to enhance relationships with clients. This role involves onboarding customers, strategic alignment, and ensuring customers achieve their business objectives. Applicants should have strong experience in Customer Success within a SaaS environment, preferably in Cybersecurity, along with exceptional communication and project management skills. This remote position includes 30 days annual leave and flexible working hours.