German-Speaking Customer Success Manager

Applied Intuition Inc.; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A prominent technology firm in London seeks a Customer Success Manager fluent in German. The ideal candidate will drive client satisfaction, achieve retention goals, and onboard new clients. Must have strong communication skills and 2+ years in customer success management. Experience with the Microsoft Office suite and tools like Catalyst and Tableau is necessary. The role requires in-office presence five days a week to foster collaboration and innovation.

Benefits

Private medical insurance

Paid sabbatical after four years

Employee referral bonus program

Transportation stipend

Qualifications

• 2+ years of customer success management or account management experience.
• Fluency in Italian or German preferred.
• Excellent verbal and written communication skills.
• Must be authorized to work in the United Kingdom.

Responsibilities

• Achieve retention and expansion goals measured quarterly.
• Onboard new clients and conduct training sessions.
• Analyze customer health and usage data to identify trends.

Skills

Customer success management

Account management

Verbal and written communication

Relationship building

Presentation skills

Organizational skills

Proficiency in Microsoft Office

Curiosity

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Catalyst

Tableau

Highspot

Job description

A prominent technology firm in London seeks a Customer Success Manager fluent in German. The ideal candidate will drive client satisfaction, achieve retention goals, and onboard new clients. Must have strong communication skills and 2+ years in customer success management. Experience with the Microsoft Office suite and tools like Catalyst and Tableau is necessary. The role requires in-office presence five days a week to foster collaboration and innovation.