German-Speaking Strategic CSM – London & Europe Growth

Methodfi; Greater London; Hybrid; GBP 50,000 - GBP 75,000; Full time

Job summary

A leading video tech company in Greater London is seeking a Customer Success Manager to drive client relationships and success. The successful candidate will educate clients on innovative video content creation and manage risk while identifying growth opportunities. Ideal for an ambitious individual looking to grow in a fast-paced environment. Proficiency in German is required to engage effectively with clients. This role offers a competitive salary, stock options, and a range of benefits in a supportive and dynamic team environment.

Benefits

Competitive salary

Stock options

Paid parental leave

25 days annual leave

Cycle to work scheme

Private Medical Insurance

Pension contributions

Work from home setup

Career growth opportunities

Qualifications

• Experience in Customer Success Management or similar ideally in B2B SaaS.
• Record of managing risk, forecasting, and growth opportunities.
• Proven ability to onboard new clients and build key relationships.

Responsibilities

• Drive customer success and build relationships with clients.
• Educate clients on creating video content with our platform.
• Engage in conversations at multiple organizational levels.

Skills

Customer-facing experience

Managing a Book of Business

Risk management and forecasting

Building trusted advisor relationships

Light video editing

German Native / Bilingual Proficiency

Job description

A leading video tech company in Greater London is seeking a Customer Success Manager to drive client relationships and success. The successful candidate will educate clients on innovative video content creation and manage risk while identifying growth opportunities. Ideal for an ambitious individual looking to grow in a fast-paced environment. Proficiency in German is required to engage effectively with clients. This role offers a competitive salary, stock options, and a range of benefits in a supportive and dynamic team environment.