Strategic Enterprise CSM: Drive Adoption & Growth

Methodfi; Greater London; On-site; GBP 65,000 - GBP 85,000; Full time

Job summary

A technology firm is seeking an experienced Customer Success Manager to handle relationships with enterprise clients in the UK. This pivotal role entails ensuring client satisfaction, fostering product adoption, and managing risk across large accounts. The ideal candidate should possess over 6 years of experience in Customer Success within banking or fraud sectors, with strong communication skills and a proficiency in CRM tools. This position presents an opportunity to contribute significantly to client success and ongoing product utilization.

Qualifications

• 6+ years in Customer Success or Account Management roles, preferably in banking or fraud.
• Strong understanding of regulatory frameworks.
• Experience in financial crime is a plus.

Responsibilities

• Serve as primary contact for enterprise clients.
• Develop strategic account plans for product adoption.
• Monitor account health and address risks proactively.

Skills

Customer Success Management

Account Management

Communication

Relationship Building

Project Management

Data-Driven Decision Making

Fluent in English

Fluent in German

Tools

Planhat

Hubspot

Job description

A technology firm is seeking an experienced Customer Success Manager to handle relationships with enterprise clients in the UK. This pivotal role entails ensuring client satisfaction, fostering product adoption, and managing risk across large accounts. The ideal candidate should possess over 6 years of experience in Customer Success within banking or fraud sectors, with strong communication skills and a proficiency in CRM tools. This position presents an opportunity to contribute significantly to client success and ongoing product utilization.