Senior Enterprise CS Manager — German-Speaking (Remote)

Methodfi; Bristol; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading cyber resilience firm in Bristol is seeking a Senior Enterprise Customer Success Manager to enhance customer onboarding and success in Germany. The ideal candidate will have extensive experience in customer success management in a SaaS environment, strong project management skills, and fluent German. You will collaborate across teams to drive customer relationships and outcomes while supporting our mission of cyber resilience. An inclusive workplace culture complements this strategic role offering flexible work options.

Benefits

30 days annual leave + 2 volunteering days

Enhanced parental leave

Career and learning development

Share options and sales incentives

Flexible working options

Monthly socials and sports clubs

Bi-annual team meetings in EMEA HQ

Qualifications

• Proven experience in senior Customer Success or account management within a SaaS environment.
• Exceptional planning and written communication skills.
• Experience in implementing customer solutions and client management.

Responsibilities

• Partner with customers for effective onboarding and success.
• Execute a communications plan throughout the customer journey.
• Align strategy and objectives with senior stakeholders.

Skills

Customer Success experience

Planning and presentation skills

Project management

Fluent German

Job description

A leading cyber resilience firm in Bristol is seeking a Senior Enterprise Customer Success Manager to enhance customer onboarding and success in Germany. The ideal candidate will have extensive experience in customer success management in a SaaS environment, strong project management skills, and fluent German. You will collaborate across teams to drive customer relationships and outcomes while supporting our mission of cyber resilience. An inclusive workplace culture complements this strategic role offering flexible work options.