Global Enterprise CSM - Growth & Retention

Black6; Sheet, Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A tech-driven customer success firm in the UK is seeking a Customer Success Manager to retain and grow revenue within a portfolio of key clients. Responsibilities include building strong customer relationships, driving product engagement, and executing account strategies. The ideal candidate has experience in customer success, strong problem-solving skills, and is proficient with CRM tools. This role offers an opportunity to work across various sectors, ensuring clients receive exceptional service and ROI.

Benefits

Diverse and inclusive workplace

Opportunities for training and development

Performance-driven culture

Qualifications

• Experience in customer success, account management, or similar roles.
• Focus on revenue generation and strategic partnerships.
• Ability to manage multiple projects in a dynamic environment.

Responsibilities

• Cultivate and develop deep relationships with multiple stakeholders.
• Work closely with the Sales team to develop upselling strategies.
• Conduct quarterly business reviews to assess customer satisfaction.

Skills

Customer relationship management

Problem-solving skills

Negotiation skills

Commercial acumen

Communication skills

Education

4+ years of customer success experience

Tools

CRM platforms (e.g., Dynamics)

Job description

A tech-driven customer success firm in the UK is seeking a Customer Success Manager to retain and grow revenue within a portfolio of key clients. Responsibilities include building strong customer relationships, driving product engagement, and executing account strategies. The ideal candidate has experience in customer success, strong problem-solving skills, and is proficient with CRM tools. This role offers an opportunity to work across various sectors, ensuring clients receive exceptional service and ROI.