Center Manager: Own Customer Experience & Growth

Iwg Plc; Tees Valley; On-site; GBP 34,000 - GBP 40,000; Full time

Job summary

A leading global workspace provider in the United Kingdom is seeking a Customer Services Manager to manage centre performance and ensure world-class service. The ideal candidate will have strong customer service and team management skills, with a passion for delivering results. This role includes responsibilities such as upselling to customers, solving challenges, and maintaining service quality. The company offers competitive compensation and a supportive work environment.

Benefits

Comprehensive workplace benefits

Generous incentives and sociable hours

Ongoing learning and development

Qualifications

• Experience in leading teams and delivering on targets.
• Ability to manage a customer-focused environment.
• Passion for customer service and positivity.

Responsibilities

• Manage all aspects of the centre's performance.
• Tackle challenges and solve problems effectively.
• Provide excellent customer service and create brand ambassadors.

Skills

Customer service

Team leadership

Problem-solving

Sales upselling

Service ownership

Job description

A leading global workspace provider in the United Kingdom is seeking a Customer Services Manager to manage centre performance and ensure world-class service. The ideal candidate will have strong customer service and team management skills, with a passion for delivering results. This role includes responsibilities such as upselling to customers, solving challenges, and maintaining service quality. The company offers competitive compensation and a supportive work environment.