Service Advisor: Build Trust, Elevate Customer Care

Vertu Motors plc; Bromley; On-site; GBP 35,000 - GBP 41,000; Full time

Job summary

A leading automotive retailer in Bromley is seeking an Aftersales/Service Advisor to join their team. This role is essential for ensuring outstanding customer satisfaction and involves managing relationships between customers and the workshop. Responsibilities include setting expectations, maintaining contact during service, and upselling products. Candidates should possess a full UK driving licence and have experience in customer service. Benefits include a competitive salary, holidays, and various incentives.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Desirable previous experience as an Aftersales/Service Advisor.
• Experience in a customer-facing role is essential.

Responsibilities

• Act as a relationship manager between the customer and the workshop.
• Set customer expectations and maintain contact throughout the service.
• Upsell additional products and ensure customer satisfaction.

Skills

Customer focus

Relationship management

Communication skills

Ability to work in a fast-paced environment

Education

Full UK driving licence

Job description

A leading automotive retailer in Bromley is seeking an Aftersales/Service Advisor to join their team. This role is essential for ensuring outstanding customer satisfaction and involves managing relationships between customers and the workshop. Responsibilities include setting expectations, maintaining contact during service, and upselling products. Candidates should possess a full UK driving licence and have experience in customer service. Benefits include a competitive salary, holidays, and various incentives.