Service Advisor: Elevate Customer Experience & Growth

BMW; Borehamwood; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

An automotive service provider in Borehamwood is seeking a passionate Service Advisor to enhance customer experiences during vehicle maintenance. You will act as the primary contact for customers, managing communication, scheduling, and promoting additional services. Candidates should possess strong communication and customer service skills, as well as the ability to work under pressure. A valid UK driving licence is required. This role offers an industry-leading benefits package including healthcare access and enhanced holidays.

Benefits

24/7 online access to healthcare professionals

Car purchasing and lease schemes

Enhanced holiday allowance with length of service

Paid day off for your birthday

Company share purchase plan

Loan plans for colleagues

Colleague referral payments

Family friendly policies

Training and development options

Qualifications

• Must hold a valid UK driving licence.
• Ability to engage effectively with customers and colleagues.
• Ability to work under pressure and meet goals.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers updated on vehicle repair progress.
• Promote additional services based on Technician recommendations.
• Schedule vehicles for appointments efficiently.
• Confirm bookings and address preliminary questions.
• Maintain precise customer records for effective service.

Skills

Excellent communication skills

Experience in delivering exceptional customer service

Identifying customer needs

Excellent time management

Previous experience in a target driven role

Job description

An automotive service provider in Borehamwood is seeking a passionate Service Advisor to enhance customer experiences during vehicle maintenance. You will act as the primary contact for customers, managing communication, scheduling, and promoting additional services. Candidates should possess strong communication and customer service skills, as well as the ability to work under pressure. A valid UK driving licence is required. This role offers an industry-leading benefits package including healthcare access and enhanced holidays.