Global Customer Support Advisor

Genuit Group; United Kingdom; On-site; GBP 24,000 - GBP 30,000; Full time

Job summary

A leading provider of residential water treatment solutions in the UK is seeking a Customer Advisor to deliver exceptional service. In this role, you'll assist customers via phone, email, and online platforms, ensuring prompt resolution of queries. The ideal candidate will have experience in customer service, strong communication skills, and a proactive approach to problem-solving. This position offers benefits including a matched pension contribution, life assurance, and private health scheme, within a supportive team environment.

Benefits

23 days holiday

Pension contribution matched up to 8%

Life Assurance 3x base salary

Private health scheme

Genuit sharesave scheme

Qualifications

• Experience in handling customer enquiries via telephone, email, and online.
• Ability to manage multiple tasks and prioritize effectively.
• Proactive approach to personal development and team collaboration.

Responsibilities

• Deliver outstanding customer service across the ADEY Group.
• Respond promptly to customer enquiries via various platforms.
• Support adherence to standard operating procedures.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Team player

Tools

Microsoft Office

Job description

A leading provider of residential water treatment solutions in the UK is seeking a Customer Advisor to deliver exceptional service. In this role, you'll assist customers via phone, email, and online platforms, ensuring prompt resolution of queries. The ideal candidate will have experience in customer service, strong communication skills, and a proactive approach to problem-solving. This position offers benefits including a matched pension contribution, life assurance, and private health scheme, within a supportive team environment.