Customer Service & Admin Support Advisor

Crown Gas & Power Ltd; Manchester; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading energy supplier is seeking a Customer Service Advisor to act as the first point of contact for customer inquiries. The role involves managing communications via telephone, email, and live chat, and ensuring timely and effective resolutions. Candidates should possess excellent verbal and written communication skills and a strong proficiency in IT, particularly with MS Office. This position offers a supportive and dynamic work environment with opportunities for growth.

Benefits

Annual bonus and incentives

Onsite gym

Free parking

Wellbeing support

Social events and awards

Discounts on products

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills with attention to detail.
• Experience in working with data and/or file flow communications.

Responsibilities

• Receive customer requests and provide requested information.
• Process change of tenancies accurately and timely.
• Manage customer and broker enquiries effectively.

Skills

Verbal and written communication skills

Organisational skills

Interpersonal skills

IT skills, MS Office proficiency

Attention to detail

Analytical abilities

Multi-tasking capabilities

Flexible approach

Experience in data handling

Job description

A leading energy supplier is seeking a Customer Service Advisor to act as the first point of contact for customer inquiries. The role involves managing communications via telephone, email, and live chat, and ensuring timely and effective resolutions. Candidates should possess excellent verbal and written communication skills and a strong proficiency in IT, particularly with MS Office. This position offers a supportive and dynamic work environment with opportunities for growth.