Customer Service Champion — Flexible Hours & Growth

City Plumbing; Crick; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading plumbing supply company in the United Kingdom is seeking a Customer Service Advisor to provide excellent service, handle customer inquiries, and maintain relationships. The ideal candidate will have experience in a customer service environment and strong communication skills. This role offers opportunities for growth and a variety of benefits including bonuses and flexible working options. Join an inclusive company that values diversity and seeks to enrich its work culture.

Benefits

Bonus

Discounts and cashback offers

Life assurance

Flexible working options

Mental Health First Aiders

Qualifications

• Ideally some experience working in a call centre or customer service environment.
• Ability to deal with customers and suppliers in a professional way.
• Positive attitude and enjoy working as part of a team.

Responsibilities

• Dealing with all aspects of customer contact in a timely manner.
• Sourcing parts and processing orders.
• Maintaining excellent relationships with customers.
• Coordinating deliveries and handling refunds.

Skills

Customer service experience

Strong communication skills

Organizational skills

Basic IT proficiency

Complaint handling skills

Job description

A leading plumbing supply company in the United Kingdom is seeking a Customer Service Advisor to provide excellent service, handle customer inquiries, and maintain relationships. The ideal candidate will have experience in a customer service environment and strong communication skills. This role offers opportunities for growth and a variety of benefits including bonuses and flexible working options. Join an inclusive company that values diversity and seeks to enrich its work culture.