Healthcare Customer Service Advisor – Inbound/Outbound Support

West Sussex.info; United Kingdom; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A healthcare services provider in the UK is seeking a dedicated Customer Service Advisor to enhance customer relations with clients and healthcare professionals. The role entails managing communications, processing orders, and supporting team objectives. Ideal candidates must possess excellent customer service skills and multitasking abilities. Competitive benefits include life insurance, pension contributions, and a comprehensive employee assistance program. Join a dynamic team committed to providing exceptional home dispensing services.

Benefits

Life Insurance Cover x10 Annual Salary

Competitive pension scheme of 8.5%

Private healthcare coverage

Employee Assistance Programme

Discounts via employee reward platform

25 days annual leave

1 Me Day and 1 Volunteer Day per annum

Enhanced family-friendly policy support

Responsibilities

• Manage inbound and outbound calls and e-mails for clients and healthcare professionals.
• Sort and process incoming prescriptions and manage EPS to create client orders.
• Maintain external communication from clients and healthcare professionals.
• Chase outstanding prescriptions and register new clients.
• Process sample orders and manage missing parcels as needed.
• Log complaints and support team members in managing complex queries.
• Work towards achieving set department KPI’s and objectives.

Skills

Excellent customer service skills

Excellent telephone manner

Self-motivated with determination to succeed

Ability to multi-task in a high-volume environment

Proactive collaboration

Organised and good at managing priorities

Previous experience in a high-volume customer experience environment

Previous telephone experience

Computer literate

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

A healthcare services provider in the UK is seeking a dedicated Customer Service Advisor to enhance customer relations with clients and healthcare professionals. The role entails managing communications, processing orders, and supporting team objectives. Ideal candidates must possess excellent customer service skills and multitasking abilities. Competitive benefits include life insurance, pension contributions, and a comprehensive employee assistance program. Join a dynamic team committed to providing exceptional home dispensing services.