Hybrid Customer Support Advisor — Empathetic Service & Growth

Golden Charter Ltd; United Kingdom; Hybrid; GBP 24,000 - GBP 30,000; Full time

Job summary

A dedicated service provider in the United Kingdom is seeking a Customer Support Advisor to deliver exceptional customer service. This role involves responding to customer queries via calls and emails, showing empathy and care. The position offers hybrid working, with collaboration in the Glasgow office at least twice weekly. Ideal candidates are passionate about helping others and committed to outstanding service. Training will be provided to ensure a clear understanding of products and processes.

Qualifications

• Passion for helping people and delivering outstanding service.
• Strong empathy and communication skills.
• Commitment to putting the customer first.

Responsibilities

• Respond to calls and emails from customers and partners.
• Provide empathetic support and care about customer needs.
• Learn about products, processes, and systems.

Skills

Empathy

Communication skills

Customer service

Job description

A dedicated service provider in the United Kingdom is seeking a Customer Support Advisor to deliver exceptional customer service. This role involves responding to customer queries via calls and emails, showing empathy and care. The position offers hybrid working, with collaboration in the Glasgow office at least twice weekly. Ideal candidates are passionate about helping others and committed to outstanding service. Training will be provided to ensure a clear understanding of products and processes.