Customer Advisor

Polypipe Group; United Kingdom; On-site; GBP 24,000 - GBP 30,000; Full time

Job summary

A leading residential water treatment provider in the UK is seeking a Customer Advisor to deliver exceptional service. The role involves assisting customers through various communication channels, ensuring prompt and professional support. Ideal candidates will have a customer service background, strong communication skills, and proficiency in Microsoft Office. You will have opportunities for professional development and be part of a collaborative team. The position includes benefits like 23 days holiday and matched pension contributions.

Benefits

23 days holiday

Pension contribution matched up to 8%

Life Assurance 3x base salary

Private health scheme

Sharesave scheme

Qualifications

• Previous experience in a customer service role.
• Experience in a fast-paced environment with high attention to detail.
• Proficiency in Microsoft Office applications.

Responsibilities

• Deliver outstanding customer service across the ADEY Group.
• Respond promptly to customer enquiries via various channels.
• Contribute to team KPIs and uphold service standards.

Skills

Customer service principles

Communication skills

Microsoft Office proficiency

Problem-solving skills

Attention to detail

Team collaboration

Job description

.Customer Advisor page is loaded## Customer Advisorlocations: ADEY Stonehousetime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 21, 2026 (13 days left to apply)job requisition id: JR102057Closing Date for Application:Friday 20/02/2026ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Customer Advisor to join the team. Now part of the Genuit Group Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans.**The Role** To deliver exceptional customer service across the ADEY Group (excluding Alpha Scientific), supporting customers in the UK and, where required, in Europe, the US, China, and other regions as ADEY continues to grow. The role focuses on assisting customers via telephone, email, and online support, ensuring queries are handled promptly and professionally. **Responsibilities** * Deliver outstanding customer service across the ADEY Group (excluding Alpha Scientific), primarily supporting UK customers and, when required, those in Europe, the US, China, and other growing regions.* Respond promptly and professionally to customer enquiries via telephone, email, and online platforms, ensuring accurate and helpful information is provided.* Follow established processes to maintain the smooth operation of the Customer Service function and contribute ideas for continuous improvement.* Work collaboratively with colleagues to achieve team KPIs and uphold high standards of service.* Share knowledge and assist with training within the wider Customer Service team when needed.* Support the implementation and adherence to standard operating procedures by accurately recording and following guidelines.* Demonstrate a proactive approach to personal development and contribute positively to team growth and success.**The Person*** Previous experience in a customer service role, handling telephone, email, and online enquiries.* Experience working in a fast-paced environment with high attention to detail.* Good understanding of customer service principles and best practices.* Proficiency in Microsoft Office applications (Word, Excel, Outlook).* Strong communication skills, both verbal and written.* Ability to manage multiple tasks and prioritise effectively.* Problem-solving skills and a proactive approach to resolving issues.* Team player with a collaborative mindset.* Ability to remain focused and accurate when working under pressure.* Resilience and adaptability to changing priorities.* Professional and empathetic approach when dealing with challenging situations.**The Benefits*** 23 days holiday* Pension contribution matched up to 8%* Life Assurance 3x base salary* Private health scheme* Genuit sharesave schemeHere at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.