Senior IT Service Delivery Manager (Managed Services)

Methodfi; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading data center transformation company is seeking a Service Delivery Manager to oversee the delivery of Managed Services and enhance operational service engagements. This role involves owning service delivery, ensuring high quality and compliance, and managing customer expectations effectively. The ideal candidate should have substantial experience in IT service delivery and hold an ITIL v4+ Foundation certification. This hybrid position requires proactive management of service performance and third-party suppliers.

Qualifications

• Strong experience in IT service delivery, operations management, or managed services environments.
• Demonstrable experience managing service delivery in complex, customer-facing environments.

Responsibilities

• Owns end-to-end service delivery and acts as the senior escalation point for customer service issues.
• Defines and improves service standards including SLAs, OLAs, and supplier agreements.
• Manages third-party suppliers and ensures effective escalation and resolution of issues.

Skills

IT service delivery

Operations management

Customer service

Financial control

Contractual compliance

Education

ITIL v4+ Foundation certification

Project management qualifications like PRINCE2 or PMP

Job description

A leading data center transformation company is seeking a Service Delivery Manager to oversee the delivery of Managed Services and enhance operational service engagements. This role involves owning service delivery, ensuring high quality and compliance, and managing customer expectations effectively. The ideal candidate should have substantial experience in IT service delivery and hold an ITIL v4+ Foundation certification. This hybrid position requires proactive management of service performance and third-party suppliers.