IT Service Delivery Lead – Digital & Data (Hybrid)

Card Factory plc; Wakefield; Hybrid; GBP 50,000 - GBP 60,000; Full time

Job summary

A leading retail company is seeking an IT Service Delivery Manager to ensure high-quality IT services. The hybrid role involves maintaining service reliability and managing incidents effectively, focusing on customer satisfaction. This position requires experience in service delivery management and strong stakeholder management skills. The salary ranges from £50,000 to £60,000 annually, with flexible working hours based in Wakefield.

Qualifications

• Prior experience in IT Service Delivery Management with SLA reporting experience.
• Strong technical aptitude and focus on customer experience improvement.
• Excellent communication with technical and non-technical audiences.

Responsibilities

• Lead and maintain IT services, ensuring reliability and continuous improvement.
• Coordinate major incidents effectively while adhering to processes.
• Manage SLA adherence and produce performance reports.

Skills

IT Service Delivery Management

SLA management

Stakeholder management

Problem-solving skills

Customer experience improvement

Job description

A leading retail company is seeking an IT Service Delivery Manager to ensure high-quality IT services. The hybrid role involves maintaining service reliability and managing incidents effectively, focusing on customer satisfaction. This position requires experience in service delivery management and strong stakeholder management skills. The salary ranges from £50,000 to £60,000 annually, with flexible working hours based in Wakefield.