Service Delivery Manager

Methodfi; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading data center transformation company is seeking a Service Delivery Manager to oversee the delivery of Managed Services and enhance operational service engagements. This role involves owning service delivery, ensuring high quality and compliance, and managing customer expectations effectively. The ideal candidate should have substantial experience in IT service delivery and hold an ITIL v4+ Foundation certification. This hybrid position requires proactive management of service performance and third-party suppliers.

Qualifications

• Strong experience in IT service delivery, operations management, or managed services environments.
• Demonstrable experience managing service delivery in complex, customer-facing environments.

Responsibilities

• Owns end-to-end service delivery and acts as the senior escalation point for customer service issues.
• Defines and improves service standards including SLAs, OLAs, and supplier agreements.
• Manages third-party suppliers and ensures effective escalation and resolution of issues.

Skills

IT service delivery

Operations management

Customer service

Financial control

Contractual compliance

Education

ITIL v4+ Foundation certification

Project management qualifications like PRINCE2 or PMP

Job description

Who are we?

At Technimove, we’re passionate about transforming the way the world’s leading IT service providers manage their data centres. As the market leader in Data Centre Transformations, we deliver high-quality Professional Services and Data Centre Migrations for global clients, from ambitious start-ups to some of the most recognisable names in tech.

Our secret weapon? Our people. Known as our TechniPeople, we’ve built a diverse, supportive, and ambitious team that thrives on collaboration, innovation, and passion. Some of our colleagues have been with us for over a decade, while many others are just starting their journey — but all share the same energy, drive, and love for what we do.

Location:

Hybrid - from either the City office or the Head Office in Croydon.

The Role:

Technimove is looking for a Service Delivery Manager to own, manage, and continually improve the delivery of Managed Services and operational service engagements, ensuring high service quality, customer satisfaction, financial control, and contractual compliance.

• Owns end-to-end service delivery, acting as the senior escalation point for customer service and operational issues within governance frameworks.
• Defines, agrees, and continuously improves service standards, including SLAs, OLAs, and underpinning supplier agreements.
• Works with customers, internal teams, and suppliers to agree service level requirements and proactively manage expectations and satisfaction.
• Manages third-party suppliers and contracts to ensure service performance, effective escalation, and resolution of issues.
• Monitors, analyses, and reports on service performance, initiating corrective actions where service levels fall below agreed targets.
• Oversees major incidents, ensuring effective coordination, communication, root cause analysis, and service improvement actions.
• Ensures Managed Services comply with quality, risk, security, regulatory, and business continuity requirements.
• Leads the transition of new Managed Services and supports pre‑sales activity through input into service design, RFIs, and RFPs.

Experience:

Essential:

• Strong experience in IT service delivery, operations management, or managed services environments.
• ITIL v4+ Foundation certification.
• Demonstrable experience managing service delivery in complex, customer‑facing environments.

Desirable:

• ITIL v4+ Practitioner, Intermediate, or Expert certifications.
• Project management qualifications such as PRINCE2 or PMP.
• Experience working within data centre, infrastructure, or engineering‑led service organisations.
• Vendor service management or operational certifications.

If interested, please apply!